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IT INFRASTRUCTURE MANAGEMENT SERVICES 


 We at RCS provide end-to-end IT infrastructure management services for our clients. We have well defined process, automation tools that provide you with the assurance of consistently superior performance. Be it multiple service windows, availability or technologies, we have the flexibility and agility to ensure that your IT infrastructure is always responsive to your business needs.
With enriched experience in Industry standard Infrastructure Management tools such as Network Monitoring, Server Monitoring, Application Monitoring, IP Traffic Metering and Profiling and Service Desk tools, we can bring on to your desk not just real time information on the incidents, alerts and events but also efficient responses and resolution to all events and breakdowns.


SINCE 1991 … DELIVERING IT SERVICES FOR OVER 25 YEARS

RCS is in the business of delivering IT Services since 1991. Our systems and processes have evolved over a period of two decades. Our processes are automated with self built applications fine tuned to every customer’s need.

APPLICATION MANAGEMENT

Availability of all mission critical and business critical applications is utmost important for any business. Constant monitoring and Performance Management of these Applications is taken as highest priority at any time.

IT Infrastructure Team manages the availability, response time, health and performance of an application. Apart from that, aiding end users with enquiries, configuration support requests and underlying IT Infrastructure configuration settings also fall under the purview of an application support team.

At RCS, we monitor and manage application availability 24*7, handle end user application support and any other back office application operation.

 Database Management


RCS has more than 15 years of experience in managing complex database deployments across the world. With inherent ability to manage IT Infrastructure covering servers and networks, each database incident, event and alarm is thoroughly checked against the performance issues in all other connected IT Infrastructure elements. Our competency provides a single stop solution for our clients who want to analyze the database in totality along with all other IT Infrastructure elements.

Network Management

RCS facilitates an effective and optimized approach to capitalize on network design, application accessibility and recital, trim down or shun downtime.

With our knowledge and expertise acquired over the last 10 years in Network Administration and Management, we assure our clients a problem free networking environment. Our Network Management is a combination of network management tools and technology expertise which provides consistency and reduces outages.

In the view of both medium and long-term intent, RCS not only helps to lower operational

REMOTE SUPPORT

We provide support to all parts of the Globe from our Command Center. Our services are available 24/7 all 365 days.

Managed Communications

RCS’s Managed Communication Services are designed to improve end-user productivity and help better utilize voice-based resources. RCS uses best practices and methodologies to design and manage each organization’s multi-vendor, multi-technology voice networks. Our services help standardize processes and the 24×7 management of communication services help ensure maximum uptime for critical voice and business applications, reducing network outages hence lowering MTTR significantly. Unified communications is expected to transform businesses in the same way the Internet had changed the business landscape in the previous decade.

RCS’s Managed Communications Services
Communication enterprise telephony
Contact center
Unified messaging services
VoIP provisioning
Conferencing & Collaboration
IP infrastructure

Our voice services cover both onsite and remote Managed Voice services. Our Managed Communication Services also cover consulting for design and deployment of Microsoft Unified Communications Solutions, as well as Cisco and Avaya IPT infrastructure.